Strategies For Technical Communication In The Workplace: A Resource for Innovating and Improving You

Open TC is a freely accessible online textbook for technical communication, technical writing, workplace writing, and other related courses. Currently in its third rendition, it's had an interesting history. In 2015, Dr. Tamara Powell at Kennesaw State University gathered us, a team of like-minded colleagues, to develop an Open Educational Resource that would allow us to move away from a well-respected but very expensive textbook and towards something equally as valuable but more affordable for students. Our team applied for and received an Affordable Learning Georgia grant to fund the project, and in July 2016, we published Sexy Technical Communication online with a CC-BY attribution license.

Developer documentation is essential for technical communication, and Pipedrive does it well. This technical document is geared toward layman product users and must be easy to understand, even while providing complex information. Notice the use of jump links and the callout box on the page.

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